Google Store in Chelsea
The first-ever Google store is in New York’s Chelsea neighborhood, located in the building that houses Google’s NYC offices and is close to an Apple Store.
The store is expected to open this summer.
Google has toyed with retail in the past, sometimes with little pop-up shops where people can browse new gadgets when they’re announced. But it has otherwise relied on its website and other retailers to sell its hardware and services. This means Google is slowly taking a different approach more akin to Apple by creating a space where people can come in to try its products and get support.
It may help Google, too, at least if it continues to open stores, since it hasn’t offered many ways for customers to try its products before buying them outside of “experience” mini shops in places like Best Buy.
Some tech companies, like Apple, are better at retail than others.
Microsoft, for example, announced last June that it was permanently closing its 83 Microsoft Store locations because it found its online sales were growing and that it was better able to serve customers online instead of in stores.
The Google store will also offer technical support for the company’s devices, including fixing cracked phone screens.
Google said it will require social distancing, masks and hand sanitation for customers and employees as it follows local and national guidelines during the Covid-19 pandemic.